Grievance Redressal Mechanism
Grievance Redressal Mechanism of the Lender
For all grievances against the Lender, please refer to Grievance Redressal Policy of Lender at https://www.kapilcapital.com is provided herein below
Grievance Redressal Officer
The Borrowers/Customers may register his/her query/ complaint to the Company which shall be addressed to the Grievance Redressal Officer in connection with any matter pertaining to business practices, lending decisions, credit management, recovery, and complaints relating to updation/alteration of credit information.
Name: Sandeep Sahu
Company: Kapil Capital Services Private Limited
Address:, 246 A, Basant Vihar Colony, Near Satya Sai Square,
Indore- 452010- Madhya Pradesh
Telephone no.: 6269996808
Email: info@kapilcapital.com
Nodal Officer
If the Borrower does not receive a response from the Grievance Redressal Officer within 14 (fourteen) of making a representation, or if the Borrower is not satisfied with the response received from the Grievance Redressal Officer, the Borrower may reach the Nodal Officer on the number below any time between 10:00 to 19:00 from Monday to Saturday except public holidays or write to the Nodal Officer at the e-mail address below. The contact details of the Nodal Officer are provided below.
Name: Hema Chouhan
Company: Kapil Capital Services Private Limited
Designation: Nodal Officer
Address: 246 A, Basant Vihar Colony, Near Satya Sai Square,
Indore- 452010- Madhya Pradesh
Contact: 6232013330
Email: info@kapilcapital.com
Escalation of complaints:
Level 1
The customer may register his/her query/ complaint to the Company which shall be addressed to the Grievance Redressal Officer in connection with any matter pertaining to business practices, lending decisions, credit management, recovery, and complaints relating to updation/alteration of credit information. For the benefit of our customers, the contact details of the official who will deal with all grievances of customers regarding their transactions with Kapil Capital Services Private Limited are given below:
Name of Officer: Sandeep Sahu
Address: 246 A, Basant Vihar Colony, Near Satya Sai Square,
Indore- 452010- Madhya Pradesh
Telephone No.: 6269996808
Email: info@kapilcapital.com
Level 2
If the complaint is not resolved within 15 days, the customer shall complain to the Director at his following Email id: info@kapilcapital.com
Level 3
If the complaint/dispute is not redressed within a period of one month, the customer may appeal to the Officer-in-Charge of the Regional Office of DNBS of RBI, under whose jurisdiction the registered office of the NBFC falls.
Department of Supervision
Reserve Bank of India
110001 / New Delhi – 110001
Telephone No.: 011-2345 2278
E-Mail: dnbsnewdelhi@rbi.org.in